Frequently Asked Questions
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My Orders
How do I check my order status?
What does my order status mean?
How do I contact Customer Service about my order?
When will I receive my order?
What does made-to-order mean?
How can I cancel my order?
How do I measure my size?
What does made-to-order mean?
Can I modify a dress' design such as style/fabric/length?
Made-to-Order dresses alteration options & return policy
How far in advance should I order my dress?
I ordered a standard sized dress, not a custom size, why is it taking so long?
Shipping & Delivery
LightInTheBox Global Shipping Guide
Why was I asked for a "CPF" number? (Brazilian customers)
Do you ship to PO Boxes or APO/FPO military addresses?
How can I track my package?
Are there any additional fees involved in international shipping?
What shipping methods do you offer?
What countries or regions do you ship to?
How do I estimate my delivery date?
How do I calculate shipping costs?
Payment
About Paying Tax on Purchases
Western Union and Wire Transfer Information
How can I view prices in my currency?
How do I use a coupon?
How can I change payment methods?
How to pay with PayPal
How to pay with credit/debit card
How do you calculate currency rates?
When will I be charged for my items?
Which payment methods do you accept?
Return & Refund
I've returned my item; how soon will I receive my refund?
Have you received my returned items?
My Account
Why should I create an account?
How do I change my email preference?
How do I use My Favorites?
How do I write a review?
I forgot my password
My Rewards & Credit
What is the Rewards & Credit Balance?
How do I earn Rewards & Credit?
How can I check my Rewards & Credit Balance?
How can I buy Prepaid Credit and use it?
How long do I have to use my Rewards & Credit Balance?
When will my accrued Rewards post to my account?
What happens to my Rewards when I return items for a refund?
How can I request a withdrawal?
